Questions, answered.
Ordering, shipping, returns and care. If you do not see yours here, call or email us.
01
Ordering
8 questions
What is the difference between stock and custom?
A stock putter is our standard build: you choose your hand and length, and it ships with the Black Standard grip and the stock finish. A custom build lets you choose the head finish, neck, grip, colors, lie, and on some models loft and head weight. Build yours.
Do you make left handed putters?
Yes. Every model comes in right and left hand, stock or custom.
What length should I order?
Most golfers 5'7" to 5'9" play 34". Every model comes in 33" to 36.5" in half inch steps. Our fitting guide has the full height chart and how to measure the putter you have now.
What loft and lie do stock putters ship with?
4° of loft and a 70° lie, which suits most golfers. On a custom build you can choose a lie from 68° to 72° (69° to 71° on single bend necks), and 2°, 3° or 4° of loft on the TS-503, TS-713, TS-905 and TS-912.
Does a head cover come with it?
Yes, every putter ships with a T Squared head cover. On a custom build you choose which one.
Can I get fitted in person?
Yes. Call 716 667 9215 to set up a putter fitting at our shop and try every model on our putting green. Can't make it in? Our fitting guide walks you through it at home.
Can I change my order after I place it?
Call or email us as soon as you can. Custom putters go into the build queue quickly, so the sooner we hear from you, the more we can change.
Can I combine discounts?
One discount per order. Promo codes, sale prices and other offers cannot be combined.
02
Shipping
4 questions
How long does a custom putter take?
Custom putters are milled, finished and assembled to your order, and usually ship 10 business days after you order.
How much is shipping?
Shipping prices vary by location and are shown at checkout before you pay.
Do you ship outside the US?
Our checkout ships within the US. For an order outside the US, email info@tsquaredputters.com or call 716 667 9215 and we will work it out with you.
How fast do accessories ship?
Accessories usually ship within 1 to 2 business days.
03
Returns
4 questions
Can I return my putter?
Stock putters and accessories can be returned within 30 days after your order arrives, unused, with tags attached, in the original packaging with the packing slip. Email info@tsquaredputters.com or call 716 667 9215 to start. Full details are in our refund policy.
Can I return a custom putter?
No. A custom build, including a custom loft, engraving or logo, is made for you alone, so it is not returnable. Sale items, personalized accessories and gift cards are final too.
Something arrived damaged or wrong. What do I do?
Contact us right away at info@tsquaredputters.com or 716 667 9215 and we will make it right.
Do you do exchanges?
Not directly. Return the item, and once the return is accepted, place a new order for the one you want.
04
Care and service
3 questions
Is my putter covered by a warranty?
Yes, for five years. If your putter breaks from a defect in materials or workmanship within five years of purchase, we repair or replace it at no charge. Normal wear, paint scratches and cosmetic marks are not covered, but we can refresh them for a small fee. Call 716 667 9215 or email info@tsquaredputters.com to start a claim.
How do I care for my putter?
Clean it with mild soap and water and dry it with a soft cotton cloth. Dry it at the end of every round, keep the cloth in your head cover, always use a dry cover, and never store it somewhere damp or cold.
Can you regrip or refinish my putter?
Yes. We regrip, reshaft and refinish T Squared putters. Call 716 667 9215 or email info@tsquaredputters.com and we will quote it. Work done on your putter by another shop may mean we cannot service it.
05
About T Squared
3 questions
Where are T Squared putters made?
In our family's shop in the USA. Heads and parts are milled, finished, anodized on our own line and assembled in house. See how we build.
Do you bend putters to fit?
Never. Your lie is set by a hosel milled to that exact angle, under our patent US 11,278,770 B1, and your loft is milled into the face.
Do you make putters for companies and events?
Yes, from custom fittings at your event to branded putters with your logo, for teams of any size. Start a proposal.
Still have a question?
Call 716 667 9215, Monday to Friday, 8:30 to 5 Eastern, or email info@tsquaredputters.com.