Returns and refunds

Every putter we sell is milled and assembled in our shop in Orchard Park, New York. If something is not right, we want to hear about it.

Returns

You have 30 days after your order arrives to request a return.

To qualify, the item has to come back in the same condition you received it: unused, with any tags still attached, in its original packaging, and with the original packing slip or invoice.

To start a return, email info@tsquaredputters.com. If you would rather talk it through, call us at 716-667-9215.

What we cannot take back

• Custom built putters. Anything built to your specifications, such as a custom loft angle, custom engraving or a logo, is made for you alone and cannot be returned.
• Personalized accessories.
• Sale items.
• Gift cards.

Not sure where your order falls? Get in touch before you send anything back and we will tell you.

Damaged, defective or wrong item

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away so we can look at it and make it right.

Exchanges

We do not do direct exchanges. Return the item you have, and once the return is accepted, place a new order for the one you want.

Refunds

Once your return reaches us, we will inspect it and email you to let you know whether the refund is approved. You can expect your refund within 30 days of us receiving the return.

Approved refunds go back to your original form of payment, for the value of the merchandise. Shipping costs are not refunded. Your bank or card company may take 1 to 2 weeks to post the refund to your account.

Limited five year warranty

T Squared Putters LLC warrants every putter purchased from T Squared Putters or an authorized T Squared dealer to be free from defects in materials and workmanship for five years from the date of purchase.

What we will do. If your putter breaks or fails because of a defect in materials or workmanship within those five years, we will repair it or replace it, at our choice, at no charge for parts or labor. A replacement may be a new or refurbished putter of the same or a comparable model.

What is not covered. This warranty does not cover normal wear and tear, paint scratches or other cosmetic marks; damage from accident, misuse, abuse or neglect; or any putter that has been modified, repaired, bent or reshafted by anyone other than T Squared. We are happy to refresh cosmetic wear for a small fee.

How to make a claim. Email info@tsquaredputters.com or call 716-667-9215 before sending anything. Tell us your order number or include proof of purchase, and describe the problem. We will tell you how to send the putter in.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Questions about this policy? Call 716 667 9215 or email info@tsquaredputters.com.